Jaytronixx Holding Inc – Privacy Policy

Last Updated: February 26, 2025

This Privacy Policy describes how Jaytronixx Holding Inc (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).
  • Device Information: Includes the make, model, and IMEI/Serial number of the device you bring for repair, as well as any passwords or security codes you provide for diagnostic purposes.
  • Repair Information: Details about the requested repairs, performed services, used parts, and repair costs.
  • Communication Information: Records of communications, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).
  • Website Usage Information: If you use our website, we may collect browsing data such as IP address, browser type, and operating system.

2. How We Use Your Information

  • To provide repair services: Diagnosing issues, performing repairs, communicating repair status, and processing payments.
  • To communicate with you: Sending appointment reminders, repair updates, and responding to inquiries.
  • To improve our services: Analyzing trends, identifying areas for improvement, and developing new services.
  • For marketing purposes: With your consent, we may send promotional offers and service information.
  • To comply with legal obligations: We may disclose information as required by law, court orders, or subpoenas.
  • To protect our rights and interests: Preventing fraud, ensuring security, and enforcing our Terms and Conditions.

3. Sharing Your Information

  • Service Providers: We may share your data with third-party providers who help us deliver services, such as payment processors, shipping carriers, and IT support providers.
  • SMS/Text Messaging: Your mobile number and related details may be shared with our POS provider to manage SMS communications.
  • Legal Authorities: We may share information if required by law or legal process.
  • Business Transfers: If we merge, are acquired, or sell assets, your information may be transferred to the acquiring entity.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our POS provider to communicate regarding appointment reminders, repair updates, missed calls, or review requests.

  • Consent: By providing your mobile number and opting in, you consent to receive text messages from Jaytronixx Holding Inc for the specified purposes. Consent may be verbal.
  • Opt-Out: You can opt out anytime by replying “STOP” to any message. This will remove you from all SMS campaigns managed via our POS provider.
  • Message Frequency: Varies; you’ll primarily receive messages related to appointments and repair status.
  • Message and Data Rates: May apply. Check with your carrier.
  • 10DLC Compliance: We comply with all 10DLC (10-Digit Long Code) regulations and guidelines.
  • Permitted Message Types: Appointment reminders, repair updates, missed call notifications, and review requests.
  • No Sharing of Information: We do not share your personal information, including your email or mobile number, with third parties or affiliates for marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties.

5. Cookies and Other Tracking Technologies

We may use cookies to improve your experience on our website. Cookies are small text files stored on your device to remember preferences, track browsing activity, and personalize your experience. You can disable cookies in your browser settings, but doing so may affect site functionality.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request correction of inaccurate or incomplete data.
  • Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
  • Opt-out of Marketing: You may opt out of marketing communications at any time.

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with an updated “Effective Date.” Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

Jaytronixx Holding Inc
4131 Spring Garden St B, Greensboro, NC 27407
Phone: (336) 294-9188
Email: support@jaytronixx.com