Terms and
Conditions

Who We Are and What We Do

These services are provided by Jaytronixx Holding Inc, a North Carolina corporation trading as Jaytronixx, from 4131 Spring Garden St, Suite B, Greensboro, NC 27407. Our website is greensborophonerepairs.com. Throughout these terms, we, us and our mean Jaytronixx Holding Inc.

We repair phones, tablets, laptops, computers, MacBooks, smartwatches and game consoles. We also sell used and new devices and accessories, both in store and through our website, and we buy devices from the public for cash.

For repairs, we diagnose the fault and give you an estimate. We only carry out the work once you approve it.

Estimates and Payment

Estimates are based on our initial assessment. The actual cost may change if we find additional problems once the device is open. We will contact you and get your approval, written or verbal, before doing anything beyond what you agreed.

Payment is due when the repair is complete. A diagnostic fee may apply if you decline the repair after diagnosis, to cover the time and expertise involved.

Your Data

Back up your data before you bring a device in. You are responsible for your own backups. We are not responsible for data lost during diagnosis or repair.

Repair Warranty

Repairs carry a 90 day warranty covering defects in the replacement part or in our workmanship. Batteries we install carry a 1 year warranty.

• Covered: the part we fitted failing, or a fault caused by our workmanship.
• Not covered: physical damage, liquid damage, accidental damage and tampering.
• No warranty on diagnostics, factory resets, cleanings or operating system installs.
• Void if the device is opened or worked on by anyone other than us.

To claim, bring the device back to the store with proof of purchase.

Device Sales Warranty

Every device we sell carries a 60 day warranty against hardware failure.

If something goes wrong in that time we will repair it first. If it cannot be repaired we will exchange it for the same model or one of equal value, and you can upgrade to something better by paying the difference.

IMEI Guarantee

We guarantee the IMEI status of every device we sell, permanently, with no time limit. If a device you bought from us is ever reported blacklisted, we will exchange or refund it.

Returns and Refunds

Our full returns policy, including the 30 day change of mind swap and how accessories are handled, is set out on the Refund and Return Policy page and forms part of these terms.

Online Orders

Orders placed on our website ship within the United States. Shipping is free on orders over $200 and a flat rate applies below that. You will get tracking as soon as the order goes out.

Online orders can be returned online. Start a return from Track Your Order with your order number, or call us on (336) 294-9188. The same warranty and return terms apply whether you bought online or in store.

Financing

We offer pay over time at checkout through Klarna, Affirm and Cash App Afterpay, and lease to own options in store. Those agreements are between you and the provider, and their terms apply to the payments. Our warranty and return terms are unaffected.

Selling Us Your Device

Online quotes are an estimate based on what you tell us about the device. Every quote is subject to inspection in store and is valid for 7 days. If the device does not match the description, we will requote and you are free to walk away.

• Valid photo ID is required for every purchase.
• You confirm the device is yours to sell and is not subject to any finance or reported lost or stolen.
• We do not buy blacklisted, activation locked or water damaged devices.

Accessories

• Cases and non powered accessories can be exchanged if you bought the wrong model.
• Powered accessories such as chargers and speakers can be exchanged within 30 days.
• We do not refund accessories.

Unclaimed Devices

Devices not collected within 60 days of completion may be treated as abandoned. We will try to reach you by phone and email first. After that we may sell or dispose of the device to recover our costs.

SMS and Text Messaging

We use SMS to communicate about appointments, repair updates and, with your consent, occasional promotions.

• Consent. By giving us your number and opting in, you agree to receive texts from Jaytronixx Holding Inc. Consent may be given verbally.
• Opt out. Reply STOP to any message to unsubscribe from all SMS.
• Frequency. Varies with your appointment or repair status. Promotional messages are rare and only go to people who opted in.
• Rates. Message and data rates may apply. Check with your carrier.
• Types. Appointment reminders, repair updates, missed call notices and review requests.
• Compliance. We comply with 10DLC messaging regulations.
• We do not share your mobile number with third parties for marketing.

Limitation of Liability

To the fullest extent permitted by law, our liability for any damages relating to our services is limited to the amount you paid us. We are not liable for indirect, incidental, consequential or punitive damages, including lost profits, lost data or loss of use of the device.

Governing Law and Disputes

These terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute arising from them will be resolved in accordance with North Carolina law.

These terms are the entire agreement between you and us regarding our services and replace all prior communications. If any provision is found invalid, the rest stays in full effect.

Changes and Contact

We may update these terms from time to time. Updates are posted here with a revised date at the top. Continuing to use our services after an update means you accept the revised terms.

Jaytronixx Holding Inc, trading as Jaytronixx
4131 Spring Garden St, Suite B, Greensboro, NC 27407
(336) 294-9188
greensborophonerepairs.com
Monday to Saturday 11:00am to 7:00pm, Sunday 12:00pm to 6:00pm